24×7×365. No exceptions.
We don't hand off to a lower-tier NOC at 5pm. The same engineers who architect the system are on the escalation path when it breaks.
SLO-based alerting, anomaly detection, capacity forecasting before issues hit users.
Named senior engineers on call, not a call center. You know who picks up.
Error rates, p95/p99 latency, uptime, trend analysis — delivered every Monday.
Pick the SLA that matches your risk profile.
Business Hours
Extended Coverage
24×7 Mission Critical
From alert to resolution — every time.
Alert fires in PagerDuty. On-call engineer acknowledged within SLA window. War room opened in Slack.
Severity classification, affected systems mapped, initial impact assessment shared with stakeholders.
Root cause identified. Fix implemented or rollback executed. Status page updated throughout.
Post-incident review within 48 hours. RCA document, timeline, action items with owners and due dates.